ISN TeleHealth Service

The ISN Clinic is now offering a Telehealth Service to allow clients to connect with our provisional psychologists through safe, online videoconferencing.

We have set up this service specifically to support the community during the corona virus (COVID-19) pandemic. There is significant need for focused psychological and mental health services at this time.

What You Can Expect

 All of our therapists work within a Cognitive Behaviour Therapy (CBT) framework. CBT is a model of care with a strong evidence base when delivered via technology platforms. Our online service offers individualised assessment and treatment similar to attending in person, with the therapist and client interacting throughout a 50-minute session.

We support our clients to learn practically useful skills that help them to lead more fulfilling lives. Session are focused on practical skills that are practiced and applied through the week.

We also use regular standardised assessments to help our clients to evaluate their health outcomes.

The Telehealth platforms we use are easy to operate, secure, and allow for highly interactive sessions.

Who We Are

The therapists delivering services at the Telehealth services are fully registered psychologists and provisionally registered psychologists working under supervision

Problems Treated

The Telehealth Service focuses on the assessment and treatment of common mental health problems that may have developed or have been made worse  in the context of the COVID-19 pandemic. We typically see adults, either alone or with their children, who are experiencing significant levels of emotional and anxiety distress.

Problems and conditions that may be less suitable for our Telehealth service include: acute risk, severe symptoms, and severe and/or chronic conditions such as psychosis and dissociation.

Effective services are provided for the following problems:

  • Panic attacks
  • Phobias
  • Social anxiety
  • Excessive worrying
  • Depression
  • Impact of health conditions
  • Stress management
  • Grief and loss
  • Sleep difficulties

We are happy to work with your GP, psychiatrist, and other allied health professional (e.g., dietician, physiotherapist, occupational therapist, social worker) to ensure wrap-around care.

Step 1

Make an Appointment

Call Us on (03) 9008 1616 or email: and one of our team of therapists will contact you within 1-2 days to clarify your needs.

Step 2

Receive a Call Back

Our therapists will discuss whether or not our Telehealth service is suitable for you, both in relation to your difficulties, and to discuss the technology and security of our service. Telehealth does have limitations and doesn’t suit everyone.

Step 3

Email Link and Upload Forms

When we send you an email we will inform you of your meeting time and provide you with a link to the Telehealth session and will also refer you to a secure website to  return to us a consent form and any other related information.

Step 4

Start Your Session

Your therapist will guid you through the process of downloading the free CISCO software for your Telehealth sessions with ISN Clinic.  You may connect through various types of browsers, devices and platforms (for example, Mac, PC, android, iPhone, tablet, Internet Explorer, Firefox, Chrome).